# Zendesk AI

> AI agents, agent copilot, and automation within the Zendesk service platform

- Category: [Vertical AI](https://ailandscape.org/category/vertical-ai) › Customer Support
- Homepage: https://www.zendesk.com/service/ai/
- X (Twitter): https://twitter.com/zendesk
- Tags: agents, copilot, automation, enterprise, proprietary
- Added to the landscape: 2026-10-09

## Similar tools in Customer Support

- [Ada](https://ailandscape.org/tool/ada): AI agent platform that automates customer service across channels
- [Decagon](https://ailandscape.org/tool/decagon): Conversational AI agents for enterprise customer support
- [Fin](https://ailandscape.org/tool/fin): Intercom's AI customer service agent for chat, email, and voice
- [Forethought](https://ailandscape.org/tool/forethought): AI agents that triage and resolve customer support tickets
- [Sierra](https://ailandscape.org/tool/sierra): Platform for building conversational AI agents for customer experience

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Part of [AI Landscape](https://ailandscape.org), an open map of the AI ecosystem. Web page: https://ailandscape.org/tool/zendesk-ai · Index for AI assistants: https://ailandscape.org/llms.txt